terms of use

Last updated: 10 July 2026

These Terms of Service (Terms) apply to your use of the TRAiDMIN platform, which consists of our website, web application and mobile applications (Platform). TRAiDMIN Pty Ltd (ACN 689 589 286) (TRAiDMIN, we, us, or our) provides the Platform. In these Terms, a reference to you or your means you as the user of the Platform, including any entity on whose behalf you access the Platform.

Please read these Terms carefully. By accessing or using the Platform, you acknowledge that you have read and understood these Terms and agree to be bound by them. If you don't agree to these Terms, please don't use the Platform.

Important: The Platform uses artificial intelligence to assist with admin like generating quotes. AI-generated content, including material selections, labour estimates and quote copy, is provided as a draft for your review only. You are solely responsible for reviewing, approving and sending any quote to your customers. TRAiDMIN does not provide trade, construction, pricing or financial advice.

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1. Your Access to the Platform

1.1 Licence to Access

By accepting these Terms, we grant you a limited, non-exclusive, non-transferable and revocable licence to access and use the Platform in accordance with these Terms and any applicable Subscription Plan.

1.2 Account Registration

To use the Platform, you'll need to create an account (Account). When creating an Account, you agree to:

provide accurate and complete information;
keep your Account information up to date;
keep your login details secure; and
let us know straight away if someone accesses your Account without permission.

You are responsible for all activity that occurs under your Account, including activity by any Team Members (defined in clause 1.4).

1.3 Eligibility

You need to be at least 18 years old and capable of entering into a legally binding agreement to create an Account and use the Platform. By registering, you confirm that you are using the Platform for business purposes and that you hold any licences or registrations required to carry on your trade.

1.4 Team Members

If your Subscription Plan permits, you may invite additional users to access your Account (Team Members). You:

are responsible for all Team Members' use of the Platform and compliance with these Terms;
determine the level of access each Team Member has and may revoke access at any time; and
remain liable for all activity undertaken by Team Members under your Account.

Team Members must create their own login credentials. Each Team Member's use of the Platform is subject to these Terms.

2. Description of the Platform

2.1 Services

TRAiDMIN provides an AI-enabled platform designed for licensed trades businesses. The Platform includes:

AI-assisted quote generation, including automated material and labour allocation based on job requirements you provide;
AI-generated quote copy and in-room visualisation mock-ups;
a customer-facing web portal where your customers can view, accept, reject or request amendments to quotes;
automated communications to your customers, including quote delivery, reminders and confirmation emails sent on your behalf;
integration with third-party job management and accounting software for synchronising job data, customer information and one-click invoice generation and, where you choose to connect an integration, to retrieve your job management, accounting and job data to power connected features such as voice access to your past jobs and personalisation of the Platform's AI to your own quoting patterns;
an AI voice assistant (Mina) that enables you to interact with the Platform via voice, including creating quotes, looking up job information and managing your business through natural conversation. Voice interactions are processed using third-party speech-to-text and text-to-speech services;
storage of client details, quote history and financial records associated with your Account;
business analytics, insights and recommendations generated from the data you provide or connect (including), to help you optimise your business.

We may add, modify or discontinue features of the Platform from time to time. We will use reasonable efforts to notify you of any material changes.

2.2 Voice Features

The Platform includes AI-powered voice features that allow you to interact with the Platform through spoken conversation. When you use voice features:

your voice is processed in real-time using speech-to-text technology provided by third-party providers to convert your speech into text;
the AI assistant's responses are converted to speech using text-to-speech technology provided by third-party providers
voice sessions are facilitated through real-time communication infrastructure provided by
voice sessions, including audio recordings and transcripts, are recorded and stored to provide the service, improve quality, diagnose issues, and enhance the Platform. You consent to this recording by using the voice features;
transcripts of your voice sessions are stored and associated with your Account to provide continuity and context for future interactions;
voice session duration is tracked for usage billing purposes in accordance with your Subscription Plan

You should not share sensitive personal information (such as passwords or financial account numbers) during voice sessions. We are not responsible for any information you choose to share during voice interactions.

2.3 AI-assisted features

The Platform uses artificial intelligence models provided by third-party providers to assist with quote generation, material identification, copy writing and image visualisation. Although AI is a powerful tool, it is not a replacement for your expertise.

Here's what that means:

AI-generated outputs, including material lists, labour estimates and quote text, are drafts provided for your review and are not a substitute for your professional judgment;
you agree to review and approve all quotes before they are sent to your customers;
AI outputs may contain errors or inaccuracies, and we do not warrant the accuracy, completeness or suitability of any AI-generated content;
you are solely responsible for the accuracy of any quote you send to your customers, including pricing, scope of work and material specifications;
where you connect , you authorise us to retrieve and process your job management, accounting and job data to provide and personalise the connected features. This personalisation uses only your own business data, is confined to your Account, and is not used to train models that serve other users. The connected features require this data to function; if you choose not to connect an integration, you can continue to use the rest of the Platform;
visualisations and product renders are experimental and indicative only. We do not warrant the accuracy, licensing or availability of any generated image. Product images and renders do not imply any endorsement by, or affiliation with, any manufacturer or supplier. You are responsible for confirming actual product specifications, pricing and availability with the relevant supplier or manufacturer;
the Platform may use AI to generate analytics, insights and recommendations about your business from the data you provide or connect. These are general business and operational insights to assist you, may contain errors or inaccuracies, are not a substitute for your professional or financial judgment, and are not financial product, accounting or tax advice.

We may change the AI models or providers used by the Platform at any time. Where a change materially affects the Platform's functionality, we'll let you know.

2.4 No Trade or Financial Advice

The Platform does not provide trade, construction, engineering, financial or legal advice. Any information or output generated by the Platform is general in nature and should not be relied upon as professional advice. You should obtain independent professional advice where appropriate.

The Platform may generate analytics, insights and recommendations about your business based on data you provide or connect ). These are business and operational insights only. They are not financial product advice, accounting advice or tax advice, do not take account of your financial circumstances, and must not be relied on as a recommendation to acquire, dispose of or deal in any financial product.

3. Your use of the Platform

3.1 Acceptable Use

When using the Platform, you agree that you will:

comply with these Terms and all applicable laws;
provide accurate and complete information when creating quotes and entering client details;
only use the Platform for lawful business purposes related to your trade; and
ensure that you have obtained any consents required from your customers before entering their personal information into the Platform.

3.2 Prohibited Activities

To keep our Platform safe and working well, you agree not to:

provide false or misleading information;
use the Platform in any way that could damage, disable, overburden, or impair its functioning;
try to gain unauthorised access to any part of the Platform or its underlying systems;
transmit viruses, malware, or harmful code;
reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the Platform;
copy, modify, adapt, reproduce or create derivative works of the Platform or any part of it;
sublicense, resell, redistribute or make the Platform available to any third party other than your Team Members and customers as expressly permitted;
use any automated tools, scripts or bots to access or extract data from the Platform, except through any API we make available; or
engage in any conduct that is unlawful, defamatory, obscene, threatening or harassing.

3.3 Customer Data

You are responsible for all data you enter into the Platform relating to your customers (Customer Data). You confirm that:

you have obtained all necessary consents from your customers to collect, store and process their personal information through the Platform;
you will comply with all applicable privacy laws in relation to Customer Data; and
you will only enter Customer Data that is accurate and necessary for the purpose of using the Platform.

We process Customer Data on your behalf as a data processor. You remain the data controller in respect of Customer Data.

3.4 Communications to your customers

The Platform sends emails to your customers on your behalf, including quotes, reminders and confirmations. You're responsible for making sure you have the right to contact your customers electronically and that any communications sent through the Platform comply with the Spam Act 2003 (Cth) and any other applicable laws. We're not responsible for any claim arising from communications sent to your customers through the Platform.

4. Subscription Plans, Fees and Payment

4.1 Subscription Plans

Access to the Platform is provided under subscription plans as published on our website or within the Platform from time to time (Subscription Plan). Each Subscription Plan sets out applicable usage limits, features and fees.

4.2 Promotions

We may offer promotional or launch plans from time to time with a fixed duration. At the end of the promotional period, your plan will automatically transition to a standard Subscription Plan at the pricing communicated to you at the time of sign-up. You can cancel at any time under clause 5.1 if you don't want to continue on the standard plan.

4.3 Free Trial

We may offer a free trial period, as specified on our website or otherwise through the Platform, during which you can access the Platform without payment. No payment details are required to commence a free trial. At the end of the free trial:

if you subscribe to a paid Subscription Plan, you will retain access to your Account and data; or
if you do not subscribe, your Account and data will be archived. Your data will become available again if you subsequently subscribe to a paid Subscription Plan.

4.4 Fees

Fees for the Platform are as set out in the applicable Subscription Plan and are payable in advance on a monthly basis unless otherwise stated. All fees are in Australian dollars and are exclusive of GST. GST will be added to all fees where applicable.

We reserve the right to change our fees by giving you at least 30 days' notice before the start of your next billing cycle.

4.5 Payment

Fees are payable via:

credit or debit card through our payment processor, Stripe, when accessing the Platform via the web application; or
in-app purchase when accessing the Platform via our mobile applications.

We do not collect or store your payment card details. Payment processing is handled entirely by our third-party payment processors and is subject to their terms and conditions.

4.6 Team Members

You may add Team Members to your Account at the applicable per-seat fee set out in your Subscription Plan. Team Member fees are charged monthly in addition to your base Subscription Plan fee.

4.7 Usage Limits

Your Subscription Plan may include limits on the number of quotes you can generate, AI voice call minutes and other features. Your current usage is displayed in your Account settings. We will notify you when you approach your limits. If you exceed your usage limits, we may restrict access to certain features until the next billing cycle or offer you an upgrade.

4.8 Taxes

You are responsible for any taxes, duties or government charges applicable to your use of the Platform, other than taxes on our income.

5. Cancellation and Termination

5.1 Cancellation by You

We don't believe in lock-in contracts. You can cancel your Subscription Plan at any time through the Platform. When you cancel:

you will still have access to the Platform until the end of your current paid billing period;
we don't offer refunds for any unused time in your billing period; and
after the end of your billing period, your Account will be archived and your access to the Platform will be suspended.

5.2 Reactivation

If your Account has been archived following cancellation or expiry of a free trial, you may reactivate your Account by subscribing to a paid Subscription Plan. Your previously archived data will be restored upon reactivation.

5.3 Deletion of Data

You may request deletion of your data at any time through the Platform by using the delete function in your Account settings. Upon deletion, we will remove your personal information and Account data as set out in our Privacy Policy, subject to clause 5.5.

5.4 Suspension or Termination by Us

We may pause or end your access to the Platform at any time if:

you breach any of these Terms;
you fail to pay any fees when due;
we reasonably believe your Account has been compromised;
we are required to do so by law; or
we discontinue the Platform or any material part of it (in which case we will provide reasonable notice).

5.5 Retained Data

Following cancellation, termination or deletion of your Account, we may retain de-identified and aggregated data relating to the scope of work performed at particular locations, including (where applicable) de-identified and aggregated financial data derived from your connected (Retained Data).

We apply a de-identification standard that ensures you or your customers cannot be reasonably identified. Retained Data will not include information that identifies you or your customers. We use Retained Data for our legitimate business purposes, including to improve the Platform, develop benchmarks and develop future services. We do not retain identifiable financial records from your connected integrations after deletion of your Account.

5.6 Survival

Clauses 5.5 (Retained Data), 6 (Privacy and Data), 7 (Intellectual Property), 8 (Limitation of Liability), 9 (General), 10 (Definitions) survive termination or expiry of these Terms.

6. Privacy and Data

6.1 Privacy Policy

We collect and use personal information as set out in our Privacy Policy. By using the Platform, you consent to our collection, use and disclosure of personal information as described in the Privacy Policy.

6.2 Data Hosting

Your data is hosted on located in Sydney, Australia. Some data may be processed by our third-party service providers, including AI providers, whose infrastructure may be located outside Australia. Our Privacy Policy contains further details about overseas disclosures.

6.3 AI and Your Data

The Platform may use your data, including data from connected integrations to provide and personalise your experience within your Account. Any such personalisation is confined to your Account and is not shared with other users. We do not use your data to train AI models that serve other users. We use our AI providers' API services and do not authorise them to use your data to train their own models.

6.4 Voice Data

When you use the Platform's voice features, we collect and process voice data as follows:

Audio recordings: Voice sessions are recorded and stored by our voice infrastructure providerand may be retained for service delivery, quality assurance, bug diagnosis, and Platform improvement purposes.
Transcripts: Your voice input is transcribed using speech-to-text services and transcripts are stored in association with your Account.
Retention: Audio recordings and transcripts are retained for a period necessary to provide the service and for our legitimate business purposes, including improving voice recognition accuracy and Platform functionality. You may request deletion of your voice data by contacting us.
Usage tracking: Voice session duration is tracked for billing purposes in accordance with your Subscription Plan.

By using the voice features, you consent to the recording, storage and processing of your voice data as described in this clause and our Privacy Policy.

6.5 Data security

We implement reasonable technical and organisational measures to protect your data, including encryption of data at rest and in transit. However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

6.6 Data backups

We take reasonable steps to back up data on the Platform, but we don't guarantee that data won't be lost. You're responsible for keeping your own records and backups of important information.

6.7 Data breaches

If we become aware of a data breach involving your personal information or Customer Data held on the Platform, we'll:

take reasonable steps to contain the breach;
notify you as soon as practicable after becoming aware of it; and
comply with our obligations under the Privacy Act 1988 (Cth), including the Notifiable Data Breaches scheme where applicable.

If you become aware of any unauthorised access to data held on or through the Platform, please let us know immediately at support@traidmin.com.

6.8 Third-Party Integrations

The Platform integrates with third-party services, including . Your use of these integrations may be subject to the terms and conditions of those third-party services. When you enable an integration, you give us permission to share relevant data with that third-party service to the extent necessary for the integration to function. We are not responsible for the acts or omissions of third-party service providers.

6.9 Communications

By using the Platform, you consent to receiving communications from us, including:

Account notifications and usage alerts;
Platform updates and feature announcements; and
marketing communications (you can opt out at any time by following the unsubscribe link in any marketing email or adjusting your preferences in your Account settings).

Communications sent to your customers (including quotes, reminders and confirmations) are sent on your behalf. You are responsible for the content and accuracy of any communications sent through the Platform to your customers.

7. Intellectual Property

7.1 Our Intellectual Property

All intellectual property rights in the Platform, including the software, algorithms, AI models (to the extent proprietary to us), design, branding, documentation and content, are owned by or licensed to TRAiDMIN. Nothing in these Terms transfers any intellectual property rights to you, except for the limited licence granted in clause 1.1.

7.2 Your Data

You retain all rights in your data, including Customer Data and quote content, that you input into the Platform. You grant us a non-exclusive, royalty-free, worldwide licence to use, copy, store, transmit and process your data solely for the purposes of providing the Platform and related services to you, and as otherwise described in these Terms and our Privacy Policy.

7.3 Feedback

If you provide us with any suggestions, ideas, feedback or feature requests (Feedback), you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, modify and incorporate that Feedback into the Platform or our other products and services without restriction or obligation to you.

8. Limitation of Liability

8.1 Disclaimers

To the maximum extent permitted by law:

the Platform is provided on an "as is" and "as available" basis;
we do not warrant that the Platform will be uninterrupted, error-free, secure or free from viruses or harmful code;
we do not warrant the accuracy, reliability, completeness or suitability of any AI-generated content, including quotes, material lists, labour estimates, visualisations or copy;
all implied conditions or warranties not expressly included in these Terms are excluded to the maximum extent permitted by law; and
you acknowledge that the Platform is a tool to assist you with quoting and is not a substitute for your professional expertise and judgment.

8.2 Limitation

To the maximum extent permitted by law, our total aggregate liability to you for any claims arising out of or in connection with these Terms or your use of the Platform is limited to the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

8.3 Exclusion of Consequential Loss

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive loss or damage, including loss of profits, revenue, data, business, opportunity or goodwill, whether arising in contract, tort (including negligence), statute or otherwise, even if we have been advised of the possibility of such loss.

8.4 Specific Exclusions

Without limiting the above, we are not liable for:

any loss arising from the accuracy, completeness or suitability of any quote generated using the Platform;
any loss arising from your reliance on AI-generated content;
any dispute between you and your customer in connection with a quote or job;
any loss arising from the acts or omissions of third-party service providers, including payment processors, AI providers and accounting software integrators;
any loss arising from Platform interruptions, downtime or maintenance; or
any loss arising from unauthorised access to your Account where you have failed to maintain the security of your credentials.

8.5 Indemnity

You indemnify us and our officers, employees and agents from any claims, losses or costs arising from or in connection with:

your breach of these Terms;
any quote you generate, approve or send using the Platform;
any claim by your customer in connection with a quote or job; or
your breach of any applicable law, including privacy laws.

8.6 Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law or any other applicable law that cannot be excluded, restricted or modified by agreement. Where we're liable for a failure to comply with a consumer guarantee that can't be excluded, our liability is limited to, at our option, resupplying the relevant services or paying the cost of having them resupplied.

9. General

9.1 Changes to These Terms

We may update these Terms from time to time by publishing the updated version on the Platform. We will notify you of material changes by email or through the Platform at least 14 days before they take effect. Your continued use of the Platform after the updated Terms take effect constitutes your acceptance of the updated Terms. If you do not agree to any changes, you may cancel your Subscription Plan under clause 5.1.

9.2 Entire Agreement

These Terms, together with our Privacy Policyand any Subscription Plan terms, constitute the entire agreement between you and us in relation to the Platform and supersede all prior agreements, representations and understandings.

9.3 Severability

If any provision of these Terms is found to be invalid, unenforceable or in conflict with the law, the remaining provisions continue in full force and effect.

9.4 No Waiver

Our failure or delay in exercising any right under these Terms does not constitute a waiver of that right.

9.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a related body corporate or as part of a sale or restructure of our business, without your consent.

9.6 Force Majeure

Neither party is liable for any delay or failure in performance caused by events beyond its reasonable control, including natural disasters, government actions, pandemics, internet or telecommunications failures, or third-party service outages. This clause does not apply to any obligation to pay money.

9.7 Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales and any courts of appeal from them.

9.8 Notices

Any notice we give you under these Terms will be sent by email to the address associated with your Account, or through the Platform. A notice is taken to have been received 24 hours after it's sent by email, unless we receive a delivery failure notification.

Any notice you give us should be sent to support@traidmin.com.

10. Definitions

In these Terms, unless the context otherwise requires:

Account means the account you create to access the Platform.

Customer Data means personal information and other data relating to your customers that you enter into the Platform.

Feedback means any suggestions, ideas, feedback or feature requests you provide to us.

Platform means the TRAiDMIN website, web application and mobile applications.

Retained Data means de-identified and aggregated data as described in clause 5.5.

Subscription Plan means the subscription plan you select when subscribing to the Platform, as published on our website or within the Platform from time to time.

Team Member means an additional user you invite to access your Account under your Subscription Plan.

Voice Data means audio recordings, transcripts and associated metadata generated when you use the Platform's voice features.

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